DAMAGED or MISSING PRODUCTS: Microcurrent Warehouse takes great care in filling, checking, and packing orders. On rare occasion, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. All shipping discrepancies or damaged package claims will be honored when communicated to Microcurrent Warehouse within 15 business days of the invoice date or within 10 days of receipt. Damage to a shipment must be noted with the carrier at time of delivery. Failure to do so may prevent any damage claim and the customer will be responsible for the loss. Please contact Microcurrent Warehouse immediately after discovery. Customer must possess the original packing material, shipping box, and all contents of the shipment in order for product replacement or compensation for loss takes place. They must be available for inspection by carrier for insurance/loss claim purposes. Microcurrent Warehouse tries very hard to make sure all orders are packed, weighed, and shipped correctly and takes frequent inventory counts to make sure on-hand inventory levels match the current system data. Please follow these instructions whenever you receive a shipment:
1. Carefully inspect each carton for damage.
2. Check shipment against carrier's delivery receipt to make sure you received all cartons.
3. Have the driver note shortages or damage, even if slight, on the delivery receipt.
4. Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, DO NOT discard the carton or any contents of your package.
5. Please compare the contents of the shipment to the accompanying packing slip.
6. Please contact Microcurrent Warehouse immediately to alert any damage or shortage.
DEFECTIVE PRODUCTS: Although Microcurrent Warehouse carries high quality products, we realize that sometimes there may be that occasional time when a defective product was sent without our knowledge. We apologize if that occurs. Consumable disposable accessories such as batteries, lead wire cables, or electrodes included as part of a device system are not covered under the defective product coverage, unless the defect is discovered and reported to Microcurrent Warehouse within the first 5 days after product delivery. For all other products, customer has 30 days upon receipt of the product to report any defect. When any defective product is reported, Microcurrent Warehouse will first try to trouble-shoot over the phone with the customer or end-user to make sure it is not a user-error or a normal characteristic or function of the product. If the item is considered to be defective, Microcurrent Warehouse will offer to repair or replace the product at no additional charge, and at its discretion, may issue a call tag to retrieve the product. Once the product has been received and inspected by Microcurrent Warehouse and determined to be defective, Microcurrent Warehouse will pay for the freight to send the repaired or replacement product back to the customer. If the product is clearly determined to not be defective, then the item will be shipped back to the customer and the customer will be responsible for all the return freight charges as well as the original call tag charges. Microcurrent Warehouse will not honor replacement of product if reported after 30 days of receipt of product. If product is warranted, then warranty coverage will apply to any products reported after 30 days from initial purchase date.
PRODUCT WARRANTIES: Original manufacturer's warranties apply to most products. Warranty periods vary from one product to another. There are some products that do not have any warranty. When no warranty is stated, Microcurrent Warehouse will honor a 30 day warranty against manufacturer's defects. This warranty does not cover for damage occurred from normal wear and tear, abuse, neglect, alteration of the product, or from multiple-patient use for single-patient devices or supplies. Warranties are non-transferrable and applicable to original purchaser only. All warranted devices that Microcurrent Warehouse sells are recorded with their serial numbers, purchase date, invoice number, and cost amount for proof of warranty effective dates. For all device sales, there is no warranty coverage for consumable disposable accessories that accompany the device such as batteries, lead wire cables, or electrodes unless the defect occurs or is discovered and reported to Microcurrent Warehouse within the first 5 days after delivery. If an item is under warranty, and the item is repaired or replaced, then the warranty for that product resumes for the remaining period of time from the original warranty. If an item is no longer under warranty, then Microcurrent Warehouse will offer customer repair estimates or replacement options. Customer is responsible for all freight charges to and from Microcurrent Warehouse , regardless of warranty coverage, unless offered otherwise by Microcurrent Warehouse . Microcurrent Warehouse is not obligated to honor any warranty or provide warranty service until Microcurrent Warehouse receives payment in full for the merchandise.
RETURNS:
New and Unopened Returns: Any merchandise returned for credit must be made within 30 days of the original purchase invoice date. Microcurrent Warehouse will only accept products in new, resalable condition, and in their original packaging. Opened or used products are not accepted. Customer must contact Microcurrent Warehouse to request the return and obtain a Return Authorization Number (RA#) prior to sending back any product. The RA# must be printed on the outside of the shipping box. Microcurrent Warehouse will not accept any product return package without the RA#. All returns must be accompanied with a copy of the original product purchase invoice and a statement as to the reason for the return, especially for any repairs. Microcurrent Warehouse will not issue credit for any product received after 30 days from original purchase invoice date. Returns on devices are subject to a minimum 25% restocking fee. All other approved product returns are subject to a minimum of 15% restocking fee for handling, repackaging, and return to stock. Customer is responsible for any freight charges incurred for returning products except for errors or damages made by Microcurrent Warehouse. Damages to returned products incurred due to insufficient or poor packaging may reduce the amount of credit. Returns lost in shipment back to Microcurrent Warehouse are the responsibility of the customer. For added security, please send returns using a carrier that can provide tracking of shipment, fully insured. Credits will be applied back to the customer's account, or refunded by check if paid with a credit card and/or if no open balance exists.
Non-returnable Items: For obvious hygienic reasons, Microcurrent Warehouse cannot accept returns for credit on opened and used products, especially skin care products such as skin preps, lotions, crèmes, gels, and other personal care products, or for any worn clothing, conductive garments, vests, supports and braces, or for batteries, expired or used patient electrodes or lead wire cables. Custom ordered, custom packaged, and private labeled products are non-returnable.
How to send a Return:
Contact Microcurrent Warehouse customer service to request product Return Authorization Number (RA#).
1. Include a note stating purchaser's name, address, phone number, a copy of the original purchase invoice, and a statement as to the reason for return.
2. Package the return in a study box with sufficient packing material to protect merchandise from damage in transit.
3. Write the RA# on the outside of the box.
4. Return address will be provided by customer service with Return Authorization Number (RA#)
5. Obtain and keep your proof of return, such as a tracking number from UPS or proof of mailing certificate from the United States Postal Service, until you have received notification of credit from Microcurrent Warehouse.
